Customer care

Poetry Living treats each of our homebuyers the way we would expect to be treated; fairly, honestly and kindly.

We are with you every step of the way in the new home building process – from the time you enter our Presentation Centre to the sales experience, the selection process, the building phase and ultimately to the exciting move-in event. But our care doesn’t stop once you’ve taken possession of your new home. We are here for the long run; making sure that you are completely satisfied and happy with your new Poetry Living home.


Your new Poetry Living home is backed by Tarion. Register for Tarion’s MyHome ( right after you take possession. MyHome is an online tool you can use from your computer or mobile device that allows you to submit warranty claims and upload supporting documents directly to your builder and Tarion. It also alerts you to important dates and warranty timelines, allows you to receive official correspondence from Tarion electronically, and schedule an inspection with Tarion when you need assistance.

Poetry Living is dedicated to providing excellence in service under the guidelines of the new home warranty and protection program.
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Important Community Contacts


Ellis Lane

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CityPointe Commons

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Abbey Lane

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View in Vaughan

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